Water Consumer Council report on complaint handling

Complaint handling in the water industry in England and Wales 2006-07 was publishes at the end of October this year by the Consumer Council for Water (CCWater). This report showed a 30% increase in the number of written complaints reported to Ofwat by companies. This is for a year that has seen an above inflation price rise in Southern England, due to the most severe droughts of the past century.

However this figure is comparatively small compared to the scale of the service provided, companies have also dealt with 99.5% of complaints without CCWater’s involvement.

Source : Water UK – http://www.water.org.uk/home/news/press-releases/ccw-complaints-31-oct-07